Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the My Account / Order Status link at the left side of our site. 2) Enter your email address. 3) Select Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the My Account / Order Status link at the left hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the My Account / Order Status link at the left hand side of our site. Under the login box you'll see a link that says |
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| How do I return my product? | |
| If a customer is not satisfied with a iNeedITParts.com product, the customers may, at their own expense, return the new, unused product for a refund within 10 days of invoice date. All returns are subject to a twenty percent (20%) restocking fee unless the product is defective. All refunds will be issued to the original credit card used for the purchase minus any restocking and shipping costs. Please contact customer service at 855-473-1598 or at [email protected] for more information on returning an item.
If iNeedITParts.com ships a customer the wrong product(s), iNeedITParts.com will ship the replacement product(s) at no cost to the customer. Replacement of incorrect, damaged or defective parts are shipped standard postal service. Expedited shipping would require an additional charge. iNeedITParts.com will also make arrangements to have the wrong product(s) returned to iNeedITParts.com. |
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| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service at 855-473-1598 within 72 hours of receiving the product. | |
| What is your return policy? | |
| If a customer is not satisfied with a iNeedITParts.com product, the customers may, at their own expense, return the new, unused product for a refund within 10 days of invoice date. All returns are subject to a twenty percent (20%) restocking fee unless the product is defective. All refunds will be issued to the original credit card used for the purchase minus any restocking and shipping costs. Please contact customer service at 855-473-1598 or at [email protected] for more information on returning an item.
If iNeedITParts.com ships a customer the wrong product(s), iNeedITParts.com will ship the replacement product(s) at no cost to the customer. Replacement of incorrect, damaged or defective parts are shipped standard postal service. Expedited shipping would require an additional charge. iNeedITParts.com will also make arrangements to have the wrong product(s) returned to iNeedITParts.com. |
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| When will my order ship? | |
| Orders usually ship within 24 hours from the time the order is placed. However, please see individual item pages for more information on the availability of each item. Also, after placing your order, you may click the My Acount / Order Status link at the left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |